Customer Service & FAQ

How can we help you today? Whatever your question, problem, or comment, Customer Service is here to help. If our FAQs do not answer your question there are two quick, easy ways to contact us, so you can choose what works best for you. If there's anything we can do, just let us know!

Email us @

Our customer service team is standing by ready to help. If you do send email, please be patient-we will respond within 24 hours. Because of the hundreds of emails we receive daily, we cannot accept order cancellations or order changes by email.

Call us @ 877-591-6384

If you'd rather talk on the phone, no problem. Just give us a call at 877-591-6384. Our lines are open from 8am to 10pm Monday thru Friday PST and 9am to 7pm PST on Saturday.

Return Policy 

Every product is backed by our iron clad 100% satisfaction guarantee! We ask you to please inspect the entire order when it arrives, to make sure you have received exactly what you ordered. And if for some reason you are not completely satisfied with an item(s) you have ordered from or the item(s) is damaged/defective, you may return it (within 60 days of the purchase) for a replacement, refund or credit. Please allow 2-3 weeks after you ship your return to us, for processing.

Shipping Policy shipping and handling is completely free on almost all of our products. We do make exceptions on very select items from time to time, but for the most part shipping will always be free.

All orders are shipped Monday – Friday, excluding federal holidays. Please, allow 24-48 hours processing time and 2 - 4 weeks to receive your in-stock merchandise. If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listed next to the product stating when we will be receiving the product back in stock. This time frame is an estimate, and is solely dependent on when the manufacturer ships the products to us. Unfortunately, we are unable to provide exact arrival dates for specific items. You may place the backordered item on your order along with the items we do have in stock. The items we do currently have in stock will ship immediately and we will ship your backordered item(s) as soon as we receive them.

When should I receive my order?

All orders are processed and shipped within 24-48 business hours after being submitted, all orders should arrive at their destination within 7-21 business days.

What is the time frame on returns? What is the return policy?

We have a 60-day satisfaction guarantee on all of our items. If you are not completely satisfied with any item from Hobanco or if the item is damaged or defective you may return it for a replacement or refund. Please allow 2-3 weeks for your return to be processed, once we process the return your credit should be posted on your next statement.

When will I get my backordered item(s)?

Backorder items are usually shipped out 24-48 business hours after we receive the items in stock. At the time of order our representative will give you the date we expect the item to arrive. You can also contact our Customer Service Department for an estimated delivery date for the backordered item(s).

How do I find out if my order has been shipped?

If we have an email address on file, you will receive order confirmations and shipping confirmations, including tracking information if shipped via a trackable method. If not, you can contact our Customer Service Department via email or telephone to check the status of your order.

Does Hobanco have a quality control department? takes Quality Control very seriously. Quality Control involves many of our departments. Our Customer Service Staff and Returns Department relate problem product information directly to the Purchasing Department. The Purchasing Staff reviews each problem item. Then with the help of our Fulfillment Center and our Receiving Department, Purchasing ensures that our remaining stock and future inventory meet our quality standards.

How long does it take to receive my order via regular shipping?

Orders should be received within 7-21 business days.

What are's hours?

Our Customer Service hours are 8am-10pm PST Monday through Friday and 9am -7pm on Saturday. You are able to place orders 24 hours a day either through the website.

Why does a person have to be 18 yrs old to order from Hobanco?

Due to the nature of the products we sell, you MUST be 18 years of age to order from

Why do you need my phone number and/or email address?

Having a phone number or email address on your account helps us contact you quicker if we have a question or problem with your order. If we have your email address you will receive an email confirmation to confirm your order and a shipping confirmation when your order ships with the tracking number if it is shipped via a trackable method. You will also receive periodic email promotions that our company sends out.

Will I get soliciting phone calls or emails from you guys?

No soliciting phone calls will be made; the phone numbers are only to contact you if we have issues with your orders. has email promotions that go out with special pricing or shipping discounts. If you do not wish to receive these emails, you can contact our Customer Service Department and we can have your email address suppressed from receiving email promotions.

What Credit Cards Does Hobanco Accept?

 We accept all major credit cards. 


What is Hobanco's address?

Our front office HQ is located at 500 Mercer Street, Seattle, Washington, 98109